IMsupporting is a hybrid AI and human live chat platform designed to help organisations provide faster, smarter customer support directly from their website. The platform combines AI automation with real human agents, allowing businesses to automatically answer common questions, guide visitors through workflows, and seamlessly escalate conversations to live operators when needed. IMsupporting helps organisations reduce response times, improve customer satisfaction, and increase conversions by engaging website visitors instantly. Key features include: • Hybrid AI + human chat conversations • AI-powered automated responses and workflows • Intelligent chat routing workflows to human operators • Website visitor engagement and lead capture • Real-time chat dashboards and analytics • Multi-operator support for teams • Customisable chat widgets and integrations • GDPR-friendly hosting and deployment options
